support

VP Services

Founded by the Drupal creator, Acquia offers enterprise-class consulting, support, hosting, website administration and soon a SaaS version of Drupal hosted in the cloud. Our rocket growth has led to the need for senior leader to head up our consulting and support businesses.

Drupal Help Desk, Ticketing solution

Posted on June 19, 2009 - 06:25 by David Henry.

HI Guys,

What I'm looking for is advise of supplying the best support ticketing system for my client, possibly like this one:)

I've installed all that are available on Drupal.org and none cover all of the basis, I actually like the simplicity of JobTrack (now Support) however it doesn't cover any reporting which my client requires. They need see at a glance open tickets, closed etc. run reports on stats like average time tickets are open, and drill this down to member of staff or client.

there are lots of other features required but this is the main area we need to address.

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S-Files: Adding Basic Search Fields and Filters to Views

Posted on December 1, 2008 - 13:56 by Brenda Boggs.
Brenda Boggs's picture

Tech Support Case Studies

Being that Views is both a very popular module and included in Acquia Drupal, we get a lot of questions regarding how to configure and customize views in various ways. One thing that has come up a few times is a customer wanting to add custom searching or filters to their views.

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The S-Files: "Help I deleted my theme"

Posted on November 12, 2008 - 17:57 by Robert Douglass.
Robert Douglass's picture

Tech Support Case Studies

One of the core services that Acquia offers is support for people building sites with Drupal. "The S-Files" are stories about the day-to-day life of our support team. Each one contains a nugget of Drupal knowledge that helped a customer succeed with Drupal. Enjoy!

"Hello, I installed a new theme on my site but I didn't like it. So I deleted it. Now I can't log into my site and it really looks broken."

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When ever i ger a responce from you the link does not work

Posted on November 4, 2008 - 16:11 by Ron Mahon.

When ever i ger a responce from you the link does not work unless I am logged in.

Client Advisors

Drupalists who have an obsession for helping customers overcome roadblocks to make their Drupal sites rock