Acquia Network subscriptions
Acquia Network subscribers get access to our fast and friendly support for sites using Drupal 6 or higher. Once subscribed, create a support ticket and get a response within a guaranteed time†. In addition, subscribers benefit from having visitors stay on their sites longer as they explore information using Acquia Search.
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BasicEntry-level access to moderated forum support and network services |
ProfessionalStandard access to technical support and network services for most needs |
EnterprisePremium access to technical support, network and advisory services for business-critical websites |
| Which version of Drupal core is supported?* | 6.x and later | 6.x and later | 6.x and later |
| Which Drupal modules and themes are covered?* | all 6.x and later | all 6.x and later | all 6.x and later |
| How many Acquia Search Slices are included? | 10 slices | 25 slices | Unlimited |
| How can I contact Acquia to get support? | forums only | web, email | web, email, phone |
| How fast will you respond to my support ticket? | forums only | 8 hours or less | 2 hours or less |
| When can I contact Acquia in an emergency? | business hours | 24x7 | |
| How many hours of best practices advice do I get? | 2 hours | 10 hours |
| Service level guarantee | |||
| How many designated technical contacts can contact Acquia? | 1 | 2 | 6 |
| When can I contact Acquia from the Americas? | forums only | Weekdays 8-8 ET | Weekdays 8-8 ET |
| When can I contact Acquia from Europe? | forums only | Weekdays 8-6 UTC+1 | Weekdays 8-6 UTC+1 |
| How many support tickets can I submit? | forums only | unlimited | unlimited |
| Will my ticket be prioritized in an emergency? |  |
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| What kind of support can I expect? | |||
| Installation, setup, and configuration troubleshooting | forums only | |
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| General troubleshooting and bug fixing | forums only | |
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| Best practices advice on security, performance, etc. | |
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| Code audits of custom Drupal modules | |
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| Optional services | |||
| Additional technical contacts | upgrade required | $500/yr | $500/yr |
| Additional 8 hours of advisory support | upgrade required | $2000 | $2000 |
| Network services included | |||
| Mollom spam blocking and content protection | limited | full | full |
| Subscriber discussion forums | |
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| Site health monitoring | |
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| Software update notifications ( for sites running Acquia Drupal) | |
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| Code modification detection (for sites running Acquia Drupal) | |
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| Remote cron activation | |
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$349 Annually |
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$2,500 Annually |
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$8,000 Annually |
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- *Both Acquia and Drupal.org distributions are covered, including all Drupal 6.x modules, themes and custom code.
- † Initial response time depends on subscription level.
- Subscriptions are priced per Drupal site. Multisite configuration pricing available, subject to our multisite configuration guidelines.
- All prices are for an annual subscription and displayed in US dollars.
- Acquia Network subscriptions automatically renew at the end of each term. For more details on Acquia Network subscriptions, including information about renewals, please review the Frequently Asked Questions page.