Simplify the operation and support of your Drupal 6.x websites with a subscription to the Acquia Network.

Acquia Network subscription tiers enable you to:

• Simplify site operations with network services

• Communicate with Acquia support to resolve issues

• Add optional services to your subscription
  

Simplify site operation with Acquia Network services

Heartbeat monitoring

Reports information about the availability of the subscribed site. The service regularly queries the site to determine if your Drupal site is fully operational.

Remote cron activation

Remotely activates the cron service on subscribed sites running in environments that do not provide sufficient access to the local cron service. Ensures execution of regularly scheduled maintenance tasks and events that require the cron service including search indexing, content syndication, automated emails, etc.

Mollom spam blocking

Protects subscribed sites from unwanted user-generated content including link spam, abusive or innappropriate text-based content, robot-generated user registrations, and more. Utilizes the Mollom Module to intercept designated user-generated comment and registrations, evaluate them for spam content, and then either block the submission or challenge the user with a computer-aided Turing test (CAPTCHA). The Mollom service incorporates sophisticated algorithms and feedback mechanisms that enable the service to become more effective over time and to adapt quickly to emergent spam generation techniques.

Software update management

For sites running Acquia Drupal, alerts Acquia Network subscribers to the availability of updates for their installation and reports the current version of all Acquia Drupal components to the Acquia Network.

Code modification detection

For sites running Acquia Drupal, gathers and reports local changes to your Acquia Drupal source code that could result in unexpected behavior. This information helps site administrators avoid inadvertent changes that can lead to system instablility and helps Acquia tech support staff more quickly isolate root cause. When a fork is detected, Acquia support staff will work with the customer to assess the supportability of the environment on a case by case basis.

Communicate with Acquia support to resolve issues

Subscriber forum access

All Acquia Network members have access to private discussion forums where they can interact with Acquia support staff and with each other. The subscriber forums are pro-actively moderated by Acquia to keep discussions polite and on topic. The subscriber forums are designed for general information sharing and collaboration and cannot be used as a substitute for traditional ticket management. There is no specific service level agreement for Acquia support staff participation in the forums.

Web tickets

Submit and track support tickets via a web interface directly within the Acquia Network. Manage support issues, request features, and report bugs directly to the Acquia support team.

Email

Interact with Acquia support staff via email based on your subscription entitlements. To ensure efficient capture of essential information, all tickets are opened via the web interface. Subsequent communications regarding the ticket may occur over email.

Telephone

Connect directly with Acquia support team via telephone, based on your subscription entitlement.

Add optional services to your subscription

Additional advisory support hours

Add an extra eight hours of advice and guidance from Acquia's Technical Assistance Center expert to ask questions and obtain consultative phone support.

Technical account management

A senior Acquia support engineer dedicated to a small number of Enterprise level Acquia Network customers. Your technical account manager can take the time to learn the details of your environment, proactively provide guidance and support, and function as an extended member of your team. Access to a technical account manager is an optional service available to Enterprise level Acquia Network subscribers.

Additional named contacts

You may purchase additional named contacts to expand the number of individuals associated with your subscription who are allowed to open tickets and manage tasks associated with your subscription.

Additional tickets

If your subscription includes a limit on the number of tickets, you may purchase additional tickets as needed.

Custom software engineering

Custom software engineering is available as an optional add-on service for Enterprise level Acquia Network subscribers. Call Acquia sales for additional details and pricing.