Drupal Technical Support

Acquia's Technical Assistance Center provides commercial grade support for the open source Drupal social publishing system. We've built a team of experienced and knowledgeable Drupal support engineers to provide assistance and to extend your in-house expertise, enabling you to deploy Drupal with confidence.

Issue Resolution and Advice

The Acquia support team provides technical assistance throughout the process of installing, operating and maintaining your Acquia Drupal websites. From the beginning of your installation process through application development and ongoing maintenance, Acquia provides seasoned technical support to ensure your project's success.

Additionally, our support engineers can provide proactive advice and best practice guidelines for configuring your Acquia Drupal sites for maximum performance. Premium subscribers gain access to advice and best practices in the following areas:

  • Module selection
  • Module development
  • Security
  • Performance
  • Architecture

Communication Channels

With your Acquia Network subscription, you gain access to a variety of support communications channels, based upon your subscription level. From subscriber forums to web based case management, email and telephone support, you can choose determine the communication channels that best meet your requirements.

Based on your subscription plan, you can communicate with the Acquia Technical Assistance Center across a variety of channels and will receive an initial response according to the plan's service level.

Community Plan

  • Moderated subscriber forums

Standard Plan

  • Moderated subscriber forums
  • Web-based case management
  • 2 day initial response time

Professional Plan

  • Moderated subscriber forums
  • Web-based case management
  • Email support
  • 6 hour initial response time

Enterprise Plan

  • Moderated subscriber forums
  • Web-based case management
  • Email and telephone support
  • 2 hour initial response time

Elite Plan

  • Moderated subscriber forums
  • Web-based case management
  • Email and telephone support
  • 1 hour initial response time

Case Management

The Acquia Network provides a web-based case management system to track support tickets from submission through to resolution. Assign contacts and speed resolution by increasingly visibility for all of your Acquia Network contacts.

More information: