Acquia
Sub-processors

 

Last modified:  November 9, 2024 

A list of Sub-processors currently authorized by Acquia Inc. (“Acquia”) to process Customer Data and assist Acquia with respect to the provision of the applicable services under the Acquia Subscription and Services Agreement.

 

Sub-processor Entity
(external vendors)

Products

Brief Description of Processing

Entity Location

Amazon Web Services, Inc.

Acquia Cloud Enterprise
Acquia Cloud Site Factory
Acquia Personalization
Acquia Search
Acquia Cloud Professional
Acquia Cloud Free-Tier
Acquia Commerce Manager
Acquia Customer Data Platform
Acquia DAM

Provides Infrastructure-as-a-Service (IaaS) inclusive of tooling and services to manage cloud resources.

Principal Office:
410 Terry Avenue North
Seattle, WA 98109-5210 USA

Data Center Region located in the region selected by Customer

Google Cloud Platform (Google LLC)Acquia Customer Data Platform
Acquia Campaign Studio
Acquia Campaign Factory
Provides Infrastructure-as-a-Service (IaaS) inclusive of tooling and services to manage cloud resources.

Principal Office:
1600 Amphitheatre Pkwy
Mountain View, CA 94043 USA

Data center region varies by customer.

Sumo Logic, Inc.

Acquia Cloud Enterprise
Acquia Cloud Site Factory
Acquia Personalization
Acquia Search
Acquia Cloud Professional
Acquia Cloud Free-Tier
Acquia Commerce Manager
Acquia DAM

Log aggregation tool used for troubleshooting activities as well as security alerting. This tool currently aggregates logs for both Acquia products as well as customer application(s) residing on those products. Also ingests, parses, queries, and performs analytics on application and infrastructure logs. Logs can then be used for debugging, troubleshooting, auditing, reporting, detecting, and alerting about unexpected application behavior. Incidental to the purpose of the log processing, service data and personal data may be processed by Sumologic.

305 Main Street
Redwood City, CA 94063
USA

SparkPostAcquia Campaign Studio
Acquia Campaign Factory
Provides ESP services301 Howard St. Suite 1330
San Francisco, CA 94105
Linode, IncAcquia Campaign StudioProvides VM configured as a default ESP for Mautic when SparkPost sender domains have not been configured.249 Arch St. Philadelphia, PA 19106

CloudFlare Inc.

Acquia Cloud Edge

Provides web application firewall (WAF) and content delivery network (CDN) services.

665 Third Street
San Francisco, CA 94107

Akamai Technologies, Inc.Acquia Cloud EdgeApplication security and performance145 Broadway, Cambridge, MA 02142
FastlyAcquia Cloud PlatformContent Delivery Network / CDN    475 Brannan St. #300
San Francisco, CA 94107
GitLab Inc.Acquia Code StudioFacilitate collaborative code writing including the ability to
view, review, and discuss code.
268 Bush Street, Suite 350, San Francisco, CA 94104
Wingify Software Private Limited (d/b/a VWO)Acquia ConvertProvides the underlying Saas1104, 11th Floor, KLJ Tower North B-5, Netaji Subhash Place, Pitampura, Delhi, India – 110034.
Qubole, Inc.Acquia Customer Data PlatformProvides a data lake platform for machine learning.Principal Office:
469 El Camino Real, Suite 201
Santa Clara, CA 95050 USA
Data center region varies by customer.
Snowflake, Inc.Acquia Customer Data Platform
Acquia DAM
Provides a data platform for data warehousing.Principal Office:
450 Concar Dr.
San Mateo, CA 94402 USA
Data center region varies by customer.
Looker Data Sciences, Inc.Acquia Customer Data PlatformProvides a data modeling, analytics, and visualization platform.Principal Office:
101 Church Street
Santa Cruz, CA 95060 USA
Data center region varies by customer.
AccuZIP, Inc.Acquia Customer Data PlatformUSPS NCOA service provider.3216 El Camino Real
Atascadero, CA 93422 USA
GitLab Inc.Acquia Code StudioFacilitate collaborative code writing including the ability to
view, review, and discuss code.
268 Bush Street, Suite 350, San Francisco, CA 94104
Brightcove, Inc.
(Zencoder)
Acquia DAMZencoder is used to transcode videos between formats for specific types of conversions.281 Summer St, Boston, MA 02210
ClarifaiAcquia DAMClarifai is an Artificial Intelligence platform that powers metadata auto-tagging and search by similar functionality in Collective.2801 Centerville Road 1F, Wilmington, DE 19808
Lunaweb GmbH
(CloudConvert)
Acquia DAMCloudConvert is used to convert files between formats for specific types of conversions.Nördliche Münchner Straße 14a
DE-82031 Grünwald
Germany
Mailgun Technologies Inc.Acquia DAMMailgun is an API-based email service that enables the email functionality in the Collective. Mailgun has access to the email addresses of recipients of emails and the content of emails themselves.112 Pecan St, #1135
San Antonio, TX, 78205
MoovlyAcquia DAMA cloud-based video creation tool that allows users to create or edit videos online without installing software.260 at Nieuwewandeling 62, 9000 Ghent, Belgium
One More Cloud, Inc. (bonsai)Acquia DAMBonsai is a fully managed search engine provider that powers full-text search functionality in the Collective600 Congress Fl 14
Austin, TX 78701
GoogleAcquia DAMGoogle Analytics is a service that allows DAM customers to track use of their DAM Collective® sites, including visited pages, sources of traffic, visit duration, and other metrics.1600 Amphitheatre Parkway
Mountain View, CA 94043
Salesforce.com, Inc.Acquia DAMSalesforce provides cloud-based customer relationship management functionality, along
with a customer support ticketing system and a customer support community for our DAM customers. It is also DAMs CPQ and billing solution, which includes quoting, invoicing and revenue recognition functionalities.
Salesforce, Inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
Santa Cruz Software
Company (PrintUI)
Acquia DAMPrintUI is a cloud-based service embedded into the Collective that allows users to dynamically create custom collateral from an InDesign template, user-entered text, and user-selected assets.877 Cedar St, Suite 150
Santa Cruz, CA 95060
SnowflakeAcquia DAMSnowflake is a data platform for data warehousing that powers analytics in the Insights application.450 Concar Drive, San Mateo, CA 94402
SnowplowAcquia DAMSnowplow is a data platform that enriches the analytics pipeline for the Insights application.Floor 6
17 Bevis Marks
London
EC3A 7LN
United Kingdom
Syndic8Acquia DAMSyndic8 is a cloud based service embedded into Acquia DAM that allows users to syndicate product information and assets from Entries to digital marketplaces.131 Dartmouth St Floor 3, Boston, MA 02116
Workato, Inc.Acquia DAMWorkato is an Integration Platform as a Service (iPaaS) that integrates the Collective with other cloud-based apps using background API connections. This allows assets and metadata to sync between the Collective and third-party file sharing, project management, CRM, and other tools.215 Castro St, Ste. 300
Mountain View CA 94041
ZiflowAcquia DAMZiflow is a cloud-based service embedded into the Collective that allows users to annotate, review, and approve work-in-progress image and video files before releasing them as Collective assets14675 Dallas Parkway, Suite 120
Dallas, TX 75254

Bynder, Inc. dba Webdam

Acquia DAM Classic

Provides digital asset management services.

1730 S Amphlett Blvd
Suite 320
San Mateo, CA  94402
ConductorAcquia SEO (Powered by Conductor)Conductor is a cloud-based service that allows users to optimize their website content related to search engine optimization (SEO), performance, and conversion.2 Park Avenue, 9. Floor, New York, NY 10016
Google EMEA Ltd. (formerly Google Ireland Limited)Monsido Web Governance Platform

Monsido Web Governance Platform:

Customer data processed via Monsido Web Governance Platform is placed on geo-located servers and backup servers:

  • North American customers: us-central1
  • APAC customers: australia-southeast1
  • UK/EEA/Swiss customers: europe-west1
Monsido Web Governance Platform:
70 Sir John Rogerson’s Quay, D02 R296, Dublin 2, Dublin, Ireland
NetCentric Technologies, Inc. d/b/a AllyantMonsido Web Governance Platform - Clarity API PDF compliance scanning solutionMicrosoft Azure-based, operating in US-east and EU-west-centralSuite 401
885 Meadowlands Drive East
Ottawa, Ontario K2C 3N2
Canada

 

 

Sub-processor Entity
(Acquia Affiliates)

Products

Brief Description of Processing

Entity Location

Acquia Ltd

All Acquia Products & Services

Acquia Affiliate employs personnel who may provide support services

100/101 Queens Road
2nd Fl
Brighton
BN1 3XF
United Kingdom

Acquia GmbH

All Acquia Products & Services

Acquia Affiliate employs personnel who may provide support services

Erika-Mann-Str. 53
80636 Munich
Germany

Acquia Sarl

All Acquia Products & Services

Acquia Affiliate employs personnel who may provide support services

7 rue Meyerbeer
75009 Paris
France

Acquia Australia Pty. Ltd.

All Acquia Products & Services

Acquia Affiliate employs personnel who may provide support services

2 Elizabeth Plaza, Level 10
North Sydney NSW 2060
Australia

Acquia India Private Limited

All Acquia Products & Services

Acquia Affiliate employs personnel who may provide support services

Cerebrum B3, Kalyani Nagar
4th Floor, Office No. 4
Pune 411004
Maharashtra
India

Acquia B.V.

All Acquia Products & Services

Acquia Affiliate employs personnel who may provide support services

Herikerbergweg 238, Luna ArenA, 1101CM Amsterdam
The Netherlands

Acquia Japan GKAll Acquia Products & ServicesAcquia Affiliate employs personnel who may provide support servicesSanno Park Tower 4th Floor, 2-11-1 Nagata-cho, Tokyo, 100-6104, Japan
Acquia Singapore Pte LtdAll Acquia Products & ServicesAcquia Affiliate employs personnel who may provide support services80 Robinson Road
#02-00
Singapore
AgilOne Teknologi ve Veri Madenciligi Arastirma  Esentepe Mah. Muzaffer Goksenin Sok. 32. Blok D:2 Sisli - Istanbul 
Turkey
Monsido ApSAll Acquia Products & Services, primarily for Monsido Web Governance SuiteAcquia Affiliate employs personnel who may provide product and support services, primarily for Monsido Web Governance SuiteBorupvang 3
2750 Ballerup
Denmark
Monsido, LLCAll Acquia Products & Services, primarily for Monsido Web Governance SuiteAcquia Affiliate employs personnel who may provide product and support services, primarily for Monsido Web Governance Suite302 S 4th Street, Suite 500
Manhattan, KS 66502
USA
Monsido Ltd.All Acquia Products & Services, primarily for Monsido Web Governance SuiteAcquia Affiliate employs personnel who may provide product and support services, primarily for Monsido Web Governance Suite4 New Street
London
EC2M 4HE
United Kingdom
Monsido Pty LtdAll Acquia Products & Services, primarily for Monsido Web Governance SuiteAcquia Affiliate employs personnel who may provide product and support services, primarily for Monsido Web Governance Suite'03' Suite 4
83-97 Kippax Street
Surry Hills NSW 2010
Australia

Trucentric Inc.

All Acquia Products & Services

Acquia Affiliate employs personnel who may provide support services

111 George Street, Suite 201
Toronto ON M5A 2N4
Canada

Widen Enterprises LLCAcquia DAMProvides digital asset management services.6911 Mangrove Lane
Madison, Wisconsin 53713 USA
 

* Acquia’s Affiliates only have access to Customer Data to the extent a Customer grants such access via the applicable Services. Such Affiliates may also have access to the following identifying information about Customers for the purpose of routing and facilitating customer support requests: first and last name, email address, username, phone number, and physical business address.

How to Subscribe to Receive Notification of Change in Sub-processors:

If you are a current Acquia customer with a data processing agreement in place with Acquia, you may subscribe to receive notifications of new sub-processors for each applicable Acquia Service before Acquia authorizes any new sub-processor(s) to process personal data in connection with the provision of the applicable Service.

Acquia customers may subscribe to notifications of new sub-processors by clicking here.

Change log
We've added Moovly to our list of sub-processors for Acquia DAM. Moovly is a cloud-based video creation tool that allows users to create or edit videos online without installing software.
Both Conductor and Syndic8 have been added to the list of sub-processors. We also alphabetized the list of sub-processors by product so it's easier to see what is being used by each product.
Added Wingify Software Private Limited (d/b/a VWO) as a new External Vendor Sub-processor Entity.
Updated Products and Description of Processing for NetCentric Technologies, Inc. d/b/a Allyant