Global Support
Acquia’s world-class Global Support team delivers solutions tailored to your unique environment, with global coverage across all time zones and 24/7 availability for critical issues.
Get in Touch With Acquia Support
There are multiple ways to get help if you’re experiencing an issue or have a question. Choose the best one for you. Or explore all support options in one place.
Submit a Case
Getting in touch with Acquia Support or your technical account manager (TAM) is as easy as creating a case.
Call Us
If you prefer to speak to a human, contact us by phone and we’ll submit a case for you.
*Note: Phone support is available based on subscription level.
Search the Knowledge Base
Explore how-tos, troubleshooting, and product-based documentation for on-demand answers.
Communities and Product-Specific Support
Learning and support isn’t one-size-fits-all. We offer several ways to give you what you need. From discovering best practices and engaging with product experts to connecting with other users, find what works best for you.
DAM Community
The DAM Community is your one-stop-shop for all things digital asset management (DAM). Chat with Support or submit a case and connect with other Acquia DAM users via User Groups or in the discussion forum. Access the Community from the Help dropdown of your DAM site.
Monsido Support
Phone and in-app chat support are great ways to get your Monsido questions answered quickly. We also offer a comprehensive training program for Monsido features and add-ons. Choose between in-person, virtual, or private workshops to best suit your needs.
Professional Services
The Acquia Professional Services team offers a variety of options to enhance your digital presence. We provide a suite of services from training to bespoke implementation.
Learning Resources
Acquia offers a mix of live, on-demand, and self-serve learning opportunities to help you get the most out of your Acquia tools.
Meet the Other Customer Success Teams
We have several teams dedicated to helping you get the most out of your Acquia investment. Learn more about each of them.
Account Managers (AM)
Your dedicated Acquia expert committed to understanding your unique business objectives.
Learning Resources
Learn best practices, engage with product experts, and connect with other users.
Partners
As an extension of our Support and Customer Success teams, our partners are trusted advisors who can help teams accelerate implementation and tackle digital projects.
Professional Services
We offer a variety of options to enhance your digital presence, including a suite of services ranging from training to bespoke implementation.
Customer Success Managers (CSM)
Your day-to-day point of contact, dedicated to helping customers realize success.
Technical Account Managers (TAM)
Your technical expert in all things Drupal and Acquia.